Privacy Policy
Effective date: July 21, 2025
ZENCLAVE TECHNOLOGIES OPC (“Zendu,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our invoice-reminder automation service available at zendu.co (the “Service”).
TL;DR: What you should know
- We collect only what we need to deliver and improve the Service
- We **do not sell** your data
- We use trusted service providers (like cloud hosting, email delivery, and analytics)
- We store everything securely and limit who can access it
- You can ask to access, update, or delete your data at any time
- We use cookies **only with your consent**
1. Who we are
ZENCLAVE TECHNOLOGIES OPC
Banga, Meycauayan City, Philippines
Email: help@zendu.co
For EU/UK users: We rely on **Standard Contractual Clauses (SCCs)** for international data transfers.
2. What data we collect
| Type of Data | Examples | Source |
|---|---|---|
| Account info | Name, business name, email, password (hashed), phone (optional) | You |
| Billing info | Billing address, VAT/GST number, payment instructions (e.g. account number). Payment-card info is handled by our payment processor. | You |
| Invoice & client data | Your customers’ names, emails, invoice details | You |
| Support requests | Messages you send to help@zendu.co | You |
| Usage & logs | IP address, browser type, OS, timestamps, API activity | Automatically collected |
| Analytics | Page views, device info, UTM tags (set only with consent) | Automatically collected |
| Email activity | Reminder emails sent via the Service | Generated by you or the system |
3. Why we use your data
| Purpose | Legal Basis |
|---|---|
| Operate and secure the Service | Contract performance |
| Process payments and billing | Contract / legal obligation |
| Improve features and reliability | Legitimate interest |
| Send product updates and tips | Legitimate interest (with opt-out) |
| Comply with laws and prevent fraud | Legal obligation |
4. Cookies and analytics
We use essential cookies to make the Service work. We use non-essential cookies (like for analytics) only with your consent, and only after you interact with our cookie banner.
- Analytics is used to understand how the Service is used
- We do **not** record session replays or use screen-capture tools
- You can withdraw cookie consent at any time via “Cookie Settings”
5. Who we share data with
We share data only with trusted third-party service providers who help us:
- Host and store data
- Send emails and notifications
- Process payments
- Analyze usage
A full list of our service providers (“sub-processors”) is available at: https://zendu.co/legal/subprocessors
We will notify you 30 days in advance before adding any new provider.
6. International transfers
- We store your data primarily in Singapore
- Some providers may process data in other countries like the United States or United Kingdom
- We use Standard Contractual Clauses (SCCs) and other safeguards to protect your data across borders
7. How long we keep your data
| Data Type | Retention Period |
|---|---|
| Account & content data | Until your account is closed, plus 180 days |
| Support & email records | Same as above, unless deleted earlier |
| Logs & analytics data | Indefinitely (used to improve the Service) |
| Unsubscribe data | Permanently (to ensure opt-outs are respected) |
You can ask us to delete your data at any time — see section 9.
8. How we protect your data
We use security best practices to keep your data safe:
- Encryption in transit: TLS 1.2+
- Encryption at rest: AES-256 (as supported by our providers)
- Access control: Only authorized staff can access data, with MFA
- Backups: Daily, encrypted, and stored separately
9. Your rights
Depending on where you live, you may have the right to:
- Access your personal data
- Correct or update it
- Delete your data
- Object to how we use it
- Export it in a portable format
Just email help@zendu.co and we’ll respond within 30 days.
10. Children
The Service is not intended for or marketed to children under 13. We do not knowingly collect data from children. If you believe we have, please contact us so we can delete it.
11. Changes to this Policy
We may update this Privacy Policy from time to time. If the changes are material, we’ll notify you at least 30 days in advance by email or in-app.
12. Questions or concerns?
Reach us at:
help@zendu.co
ZENCLAVE TECHNOLOGIES OPC
Banga, Meycauayan City, Philippines